We aim to provide a competent, caring and comprehensive service that is also personal. We understand that there may be times when a patient is disappointed with the level of service given and would welcome constructive comments as to how we can improve. If you are unhappy with any aspect of our service, we would ask that you make your comments, suggestions, criticism or complaints either in writing or by phone initially to the Practice Manager - Mrs Rhonda Patton.
Please see the Complaints Leaflet below for detailed information.
Complaints should be addressed to Mrs Rhonda Patton. Alternatively, you may ask for an appointment with Rhonda in order to discuss your concerns. She will explain the complaints procedure to you and will ensure that your concerns are dealt with promptly. It will greatly assist us if you are as specific as possible about your complaint.
Although you should make your complaint as soon as possible after the event, we can consider complaints made within six months of the date of discovering the problem, provided this is within twelve months of the incident. If it is clearly unreasonable in the circumstances to make a complaint earlier and where it is still possible to investigate the facts of the case we will consider extending this time limit.
If the complaint is being made on behalf of someone else we will need to know that they have the patients permission. If this is not possible the complaint should be made by the next of kin.
If you do not wish to make your complaint directly to the Practice you may contact the SPPG Complaints Team 12-22 Linenhall Street, Belfast BT2 8BS to act as honest broker 028 95363893.